Policies & Disclaimers
You must be at least 18 years of age to order.

Washington buyers: a 7.7% sales tax applies. If you are a reseller please fax your Tax Certificate to 360-695-5381; put your order number on the bottom and you will be credited the tax on your card. The item must be for resale in order to not be taxed.

Products usually ship one to two days after payment. If you have a rush order, please call to request fast shipping.

International Orders must first be approved, please send us an email for a request. We don't ship to Indonesia, India, Uganda, Singapore, Nigeria or Turkey unless payment is made by wire transfer. (no exceptions!!!)
We track IP addresses to help prevent fraud, so we know where you are ordering from.

Warranty:
Most items have a 90 day warranty from invoice date unless the product description says different. New items have a 1-Year warranty from invoice date from Telephonesurplusint.com. We don't express or imply that any item has a factory warranty. Defective items are replaced or repaired first. If repair or replacement isn't possible then a refund will be given.

There is a $50 charge for any bounced or cancelled checks and cancelled credit card authorizations! The purchaser is responsible for all collection charges involved with collecting on bad or cancelled credit cards and checks.

Copyright and Trademark
This site is owned and operated by Telephone Surplus International, LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images (Other than Manufactured Stock Photos), as well as the selection, assembly and arrangement thereof, are the sole property of Telephone Surplus International.com
All reproduction, reprinting , retransmission or copy of any portion or all of any document, description, picture, icon, or thumbnail found on this site is expressly and strictly prohibited, unless specified otherwise or unless Telephone Surplus International, LLC has expressly granted, by prior writing, its consent to so reproduce, retransmit or reprint the material. Any reproduction for commercial purposes is strictly prohibited.

This site requires a browser that supports HTML 4.0 / CSS 1.0: MS Internet Explorer 4.0+, Netscape Navigator 6.0+, Mozilla 1.0+, etc. Please make sure you have the latest version of your browser installed and that cookies and Javascript are enabled.

Return Policy
Items that had "free shipping" have a $15 minimum restocking fee. Shipping is never included on a refund.
All returned items must be in the original condition. You must have your order number before an RMA will be issued..
There are NO returns/refunds on Special Order Items.
All refused packages will get the standard restocking fee and be treated as a Return for credit. ALL RMAs requests should be faxed to 866-313-6283 .Please allow 30 days for credits to be processed.

Shipping Information
Shipping - What Shipping?:
At Telephone Surplus International (TSI), you better believe we do shipping right! We know that refurbished telephone equipment is hard to keep in stock, and our promise to our customers is that we will never take more then one business day after an in stock order is placed to get it on a truck headed to your business or residence (generally orders placed before 2pm PST and shipped via fedex will go out that business day). For the small number of items that are back-ordered or produced upon demand, one of our friendly sales team will call immediately after the order is placed and let you know how long it will take to get to you, after all, a telephone system is one of a small businesses most valuable assets and we believe it should be treated as such. We are committed to getting you your equipment as quickly as possible and without costly markups to our realtime shipping quotes.

We invite you to use our FEDEX Express shipping services and enjoy the wealth of features which our smaller competitors cannot offer: same day tracking numbers, same day shipping when possible, and for corporate customers, an advance replacement warranty. We understand that our customers need equipment fast, and are committed to it arriving at your door as quickly as possible.

Satisfaction Guarantee and Return Information
Return Policy - Satisfaction Guarantee:(applies to all products unless otherwise indicated)
Not happy with your purchase? Looking for a better fit, a better featureset, or simply want to try before you buy? At TSI, we want our customers to be happy with their order, and thats why we give you a full two weeks from shipping date to decide. If you are dissatisfied for any reason return your new unopened package to us for full refund less shipping charges, or return your refurbished or open box item for store credit. For orders returned within 10 days, there will be no re-stocking fee assessed. BusinessPhonesDirect.com does reserve the right to charge a 20% Re-stocking fee for orders returned after ten days but not more than 30 days of customer receipt of items in question. After 30 days no refunds will be accepted, only exchange or credit will be provided minus any charges incurred by BusinessPhonesDirect.com that were not due to warranty issues or our negligence.

Warranty Policy - Standard Warranty:(applies to all products unless otherwise indicated)
Relax. When you purchase from TSI your protected and backed by a company which for more then 20 years has been one of the industries largest suppliers of telecommunications equipment. We do not buy from refurbishers, we are the refurbisher and as such you can expect excellent operating condition day in and day out. Every item sold through TSI and our parent company Native Sun Communications is covered by a comprehensive one year warranty. You ship us your defective item, and we get you a replacement with the same characteristic haste that we fill orders. We offer, free of charge, our industry defining Advance Replacement Warranty. We ship you a replacement as soon as a defective item is reported. For a nominal fee, you can even upgrade shipping on replacements to get them as quickly as you need them.

Warranty Policy - Platinum Warranty: (Offered on selected products only for a nominal charge): Platinum gives you all the perks of our standard warranty for a full three years and is available at an additional price on selected items only.

TSI Privacy Policy:
Last updated: August 22, 2003

TSI knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting TSI, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does TSI Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at TSI. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses TSI. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at TSI if we cannot recognize you, we want you to be aware that these tools exist.

• Information from Other Sources: We might receive information about you from other sources and add it to our account information. Examples of such information are the keywords you have used to find our site within a search engine. Such information is generally limited to knowledge that allows us to very selectively target and evaluate our marketing and save our end-users money

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of TSI's coolest features, and we recommend that you leave them turned on.

Does TSI Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries TSI, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. An example of such sharing is giving you address to FedEx for a real time shipping quote
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include providing marketing assistance, providing search results and links (including paid listings and links), and real-time processing of credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that TSI, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of TSI and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of TSI, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only selected digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. After your card is processed this information is removed from our server and is not available over any databases accessible through the internet.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?
TSI gives you access to a broad range of information about your account and your interactions with TSI for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such TSI features.
You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.

If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of TSI, and it is your responsibility to review them for changes).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important features if you do not use cookies.
As an additional resource, the Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

Conditions of Use, Notices, and Revisions
If you choose to visit TSI, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at TSI, please send us a thorough description to justin@telephonesurplusint.com, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.